Guide · Integrations
How to integrate a PMS with internal business systems
A reliable PMS integration starts by defining the source of truth for each data type. Then come identifiers, sync rules, retries and reconciliation. Connecting endpoints is only the visible part.
PMS / API
Connector + normalisation
Data and rules
App · portal · reports · AI
Define the scope
Bookings, properties, owners, channels, payments and messages are not always available in the same way.
- + API and licences
- + Permissions
- + Frequency
- + History
Normalise the model
The connector translates PMS states and identifiers into a stable application model.
- + External IDs
- + Statuses
- + Currencies
- + Time zones
Prevent duplicates
Idempotency and external keys allow an operation to be repeated safely.
- + Controlled upsert
- + Versions
- + Reconciliation
Design for failure
API limits, incomplete data and outages happen. They need alerts, not silence.
- + Retries
- + Error queue
- + Monitoring
- + Audit
Real compatibility
Our connector runs with Avantio in production and was tested with Smoobu, Hostaway and Lodgify.
- + Other PMS after API assessment
Next step
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